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Patient Rights and Responsibilities

Patient Rights

Columbus Regional Healthcare System assures patients of the following rights:

  • You will not be denied access to treatment or accommodations that are medically indicated on the basis of race, sex, age, creed or national origin.
     
  • You have the right to privacy regarding information necessary for medical care and regarding the privacy of your body.
     
  • You have the right to expect all communications and records pertaining to your care to be treated as confidential and you have the right to access your medical record in accordance with state law.
     
  • You have the right to request privacy status while in the hospital. Under such circumstances, no information about your presence in the hospital will be provided to anyone.
     
  • You have the right to the proper and safe use of restraints when they are required in acute medical, surgical and behavioral management interventions.
     
  • You have the right to the appropriate assessment, management of and education regarding your pain.
     
  • You have the right to freedom from abuse or harassment.
     
  • You have the right to care in a safe setting.
     
  • You have the right to talk with the physician responsible for your care and to receive information necessary to understand your medical problem and planned treatment.
     
  • You have the right to examine and receive an explanation of your bill.
     
  • You have the right to reasonable attention to complaints and grievances when communicated to any member of the healthcare team.
     
  • You have the freedom to voice such concerns without fear of reprisal or compromise of care. If you would prefer to report your concern outside the area you are receiving care, you may contact our Administrative Offices, Chief Executive Officer, The Medical Center, 710 Center Street, Columbus, GA 31901, 706-571-1200.
     
  • The hospital will make every effort to provide a written response to a grievance within seven days. If the grievance cannot be resolved in seven days, you will be informed of the plan of action to include an anticipated date of the written response.
     
  • You have the right to contact the Georgia Department of Human Resources, Healthcare Section, Regulatory Services, Complaint Unit, 2 Peachtree Street, N.W., Suite 3300, Atlanta, GA 30303, 1-800-878-6442 or 404-657-5728 to file a grievance or complaint.
     
  • You have the right to participate in the consideration of biomedical ethical issues that arise during your care. Any healthcare team member will refer your request of this nature to the appropriate party.
     

Patient Safety

Healthcare professionals will check your identification before drawing blood, giving medications or performing procedures. Sound-alike names such as Bob E. Smith and Bobby Smith are important to consider in positive patient dentification and the prevention of errors. Each team member will make your care a priority, and this includes proper identification techniques at each encounter. Make sure your information is correct. If it is not, please inform the staff.

As the region's leading provider of healthcare, Columbus Regional Health has touched the lives of most of the children and adults in this region through its comprehensive network of services. Located in the West Georgia city of Columbus, Columbus Regional was established in 1986 as a not-for-profit health services organization, but its roots can be traced back to 1836 when the local hospital was a small wooden building on the banks of the Chattahoochee River.