Pastoral and Worship Services
Patient Rights and Responsibilities
Patient Rooms and Overnight Visitors
Valuables and Personal Items
At Northside Medical Center, we recognize the importance of your participation in all aspects of your care. Executing an Advance Directive is one method that you may choose to express your healthcare choices. Advance Directives are documents written in advance of serious illness which state your choices about medical treatment or name someone to make those choices for you if you are unable to do so.
The Patient Self Determination Act (effective Dec. 1, 1991) mandates that all health care institutions provide adult patients with written information about their rights to make decisions concerning their medical care. Northside Medical Center’s Patient Bill of Rights, Patient Responsibilities and Georgia Advance Directive Healthcare form are included in the Patient Care Information that is given to patients on admission for their convenience and information. This in no way indicates that this facility requires or requests you to execute an Advance Directive. The execution and possession of an Advance Directive is a completely personal choice. The decision is yours.
If you have questions about Advance Directives or are interested in additional information, please contact our Patient Advocate in the Guest Relations Office, (706) 494-2430.
Our patients and guests are very important to us, and it is our goal to make their stay as pleasant as possible. Our Guest Relations Coordinator/Patient Advocate is available as a source of information and assistance, giving you the opportunity to talk with someone who understands both the view of the hospital and what it’s like to be a patient. You and your family can reach the Guest relations Department by calling (706) 494-2430. If you are a patient, you may also ask your nurse to contact the Guest Relations Department for you. If the Patient Advocate is out of the office taking care of the needs of patients, please leave a message. All calls will be addressed promptly. We consider it a privilege to serve you.
Our Guest Relations Coordinator is available to assist if you:
· need a good listener
· need information about the hospital and Northside Medical Center campus
· need information about the Columbus area
· have a specific problem
· would like a minister to call on you
· have compliments or complaints, questions or concerns
· need information about Advance Directives – Living Will or Durable Power of Attorney for Healthcare
· have questions concerning ethical issues or your rights as a patient
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Pastoral and Worship Services
Pastoral care is provided for patients and families in order to promote the spiritual beliefs that can be a great source of strength and comfort in challenging times.
There is a chaplain available to provide non-denominational pastoral care, support and counseling, and who also works closely with community religious leaders of all faiths to provide you with pastoral services. The chaplain will be happy to contact your minister or appointed spiritual leader or arrange a visit from a religious group of your choice.
Discharge Planning - Dial 2393
A case manager will assist you and your family in making arrangements for post-hospital treatment. This could include follow-up therapy, home health care, nursing home placement or medical equipment orders. For information, dial ext. 2393.
There may be a time when you have sensitive questions or concerns or a difficult health care decision concerning yourself or a loved one. We have an Ethics Committee in place to assist you at such a time. The Ethics Committee does not make treatment decisions. The goal of the Committee is to help you and your health care team is to understand all the issues involved in your treatment so that you may make a decision with which you are comfortable. If you need assistance or have questions about this service, call the Patient Advocate in Guest Relations at extension 2430 or from outside the hospital, (706) 494-2430, or speak with the nurse manager on your nursing floor.
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After your physician signs a discharge order and your discharge instructions have been explained, a member of our staff will come to your room to assist you through the balance of the discharge process. As you leave the hospital, you or a family member will talk briefly with the cashier to verify your demographic and billing information. A member of our staff will then assist you to your vehicle at the main entrance of the hospital.
Hospital bills and insurance claims can be quite confusing. We are committed to servicing your account and making this process as simple as possible for you. A few days after you go home, you will receive a statement reflecting all the charges and payments on your account. Please be aware that this statement reflects only hospital charges. You will receive separate billings from your surgeon, your consulting physician, radiologist, anesthesiologist and pathologist.
If you are an Outpatient and need to stay overnight for any reason, we will assist you and the physician in making sure that your insurance company is made aware of your change in patient status.
If you have come to the hospital for same-day inpatient surgical procedures, outpatient surgical procedures or outpatient epidural steroid injections, you will be admitted through our Outpatient Department. We created our Outpatient Department with you in mind. The Outpatient Department is located next to the Operating Room and the Post-Anesthesia Care Unit. This allows for a streamlined approach for your admission, procedure, recovery period and discharge.
The advantage of having an Outpatient procedure in a hospital setting is the higher level of care that a hospital provides. If for any reason nausea, non-controlled pain or your physician feels that you need to remain overnight, you can easily be transferred upstairs to one of our private rooms. You and the care you receive are our number one priority.
Your Outpatient procedure has been requested by your physician. Laboratory tests, x-rays, electrocardiograms and any other test your physician ordered should be performed before your procedure date. If ordered, an anesthesiologist will also conduct a pre-anesthesia evaluation during this time. This will allow your physician to plan correctly for your care.
The Pre-Admission Testing area is open from 7:30 a.m. to 6 p.m., Monday to Friday. You can call and schedule your Pre-Admission Testing by calling (706) 494-2441.
We encourage you to take advantage of the Pre-Admission Testing area.
To ensure that your procedure is not canceled, please do not eat or drink after midnight on the day of your procedure. If you have questions, please call the Pre-Admission Testing Nurse, (706) 494-2441.
You may use a small amount of water to brush your teeth. You may also take your morning medication, with a small sip of water, IF your physician has approved them.
Bring all paperwork and x-rays given to you by your physician.
Bring your current insurance cards and a photo ID. If you wear eyeglasses, contacts or dentures, you may be requested to remove them during the procedure. Please bring eyeglasses or contact lens cases with you. Please leave all valuables at home.
Bring a list of your medications with you to the hospital, including the strength and dosage. If you take herbal medications, be sure to include these on the list.
Outpatient Family Waiting - Due to limited space in the Outpatient Rooms, we request only one family member stay in your outpatient room with you while you wait for your procedure. A Family Waiting Room, adjacent to the Outpatient Department, is available for additional family members. Complimentary coffee is also available in the Family Waiting Room.
Outpatient Restrooms - Patient restrooms are located in the Outpatient area. Visitor rest rooms are located in the hall connecting the Family Waiting Room with the main hospital lobby. Additional restrooms are also located directly off the main hospital lobby adjacent to the cafeteria.
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To be sure that you promptly receive your mail and to assist us in forwarding it to you after discharge, please ask your friends and family to address your mail as shown:
Your Room Number
Northside Medical Center
100 Frist Court
Columbus, GA 31909
After discharge, we make every effort to forward your mail. If we are unable to do so, it will be returned to sender.
Patient Meals - Dial 2182
You may choose from a menu based on your dietary needs and restrictions. If you have questions or special requests, a registered dietitian is available to assist you.
Patient Rights and Responsibilities
At Northside Medical Center we are committed to serving you with compassion, care, skill and respect. Our policy is to respect the individuality and dignity of all patients, and to honor, in accordance with law, an adult patient’s right to make informed decisions regarding treatment to include participation in end of life decisions. This includes an adult patient’s right to consent to, refuse, or alter treatment plans and the right to formulate advance directives which will govern, if you become incapacitated.
· You will not be denied access to treatment or accommodations that are medically indicated on the basis of race, sex, age, creed, national origin. You will not be denied treatment needed to stabilize an emergency medical condition, regardless of your ability to pay or the source of payment for such care.
· You have the right to privacy regarding information necessary for medical care and regarding the privacy of your body.
· You have the right to expect all communications and records pertaining to your care to be treated as confidential and you have the right to access your medical record in accordance with state law.
· You have the right to request privacy status while in the hospital. Under such circumstances no information about your presence in the hospital will be provided to anyone.
· You have the right to proper and safe use of restraints when they are required in acute medical, surgical and behavioral management interventions.
· You have the right to the appropriate assessment, management of and education regarding your pain.
· You have the right to freedom from abuse, neglect, exploitation or harassment.
· You have the right to care in a safe setting
· You have the right to know the name of and talk with the physician and caregivers responsible for your care and to receive information necessary to understand your medical problem and planned treatment.
· You have the right to have a family member or representative of your choice and your own physician notified promptly of your admission to the hospital.
· You have the right to receive visitors that you designate, including, but not limited to, a spouse, a domestic partner, another family member or a friend and you have the right to withdraw your consent at any time. Visitation will not be restricted based on race, color, national origin, religion, sex, gender identity, sexual orientation or disability. At times the hospital may restrict or limit visitation for clinical reasons, including but not limited to: during periods of infectious outbreaks; if necessary due to the patient’s condition; visitors with colds, sore throats, signs of infection, or any communicable disease; number of visitors if excessive and causing disruption of patient care. The hospital accommodates the patient’s rights to religious and other spiritual services. The hospital respects the patient’s cultural and personal values, beliefs and preferences.
· You have the right to examine and receive an explanation of your bill.
· You have the right to give or withhold informed consent to the hospital for the production or use of recordings, films, or other images of yourself for purposes other than your care.
· You have the right to reasonable attention to complaints and grievances when communicated to any member of the health care team.
· You have the freedom to voice such concerns without fear of reprisal or compromise of care. If you would prefer to report your concern outside the area in which you are receiving care, you may contact our Adminstrative Office, Northside Medical Center, 100 Frist Court, Columbus, Georgia 31909, (706) 494 – 2101 or our Guest Relations Coordinator/Patient Advocate, (706) 494 – 2428. The hospital will make every effort to provide a written response to a grievance in (7) days. If the grievance cannot be resolved in (7)days, you will be informed of the plan of action to include an anticipated date of the written response.
· In addition to or instead of this process, you may also address concerns to the Georgia Medical Care Foundation, 1455 Lincoln parkway, Suite 800, Atlanta, Georgia 30346, 1-404-982-0411.
· You have the right to contact The Georgia Department of Community Health, Healthcare Facility Regulatory Division, 2 Peachtree Street, N.W., Suite 31-415, Atlanta, Georgia 30303, 1-404-657-5782, or via fax 1-404-657-5731 to file a grievance or complaint.
· You have the right to contact and we encourage you to contact our hospital administration, (706) 494-2101, if you have any unresolved patient safety or quality of care concerns. However, if the concerns remain unresolved we encourage patients to contact the Joint Commission on Accreditation. The concern should be submitted in writing to the Division of Accreditation Operations, Office of Quality Monitoring, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181, or faxed to 1-630-792-5636, or e-mailed to firstname.lastname@example.org
· You have the right to participate in the consideration of biomedical ethical issues that arise during your care. Any health care team member will refer your request of this nature to the appropriate party.
· You have the responsibility to provide, to the best of your knowledge, accurate and complete information about your present complaints, past illnesses, hospitalizations, medications, and other matters relating to your health.
· You have the responsibility to ask questions when you do not understand what you have been told about your health care and what you are expected to do.
· You have the responsibility for following the treatment plan developed with the practitioner. If you refuse treatment or fail to follow the practitioner’s instructions, you are responsible for the outcomes and you may be discharged from the hospital.
· You have the responsibility for promptly meeting your financial obligation and commitments agreed to with the hospital.
· The patient, family and visitors are responsible for following the hospital’s rules and regulations.
· The patient, family and visitors are expected to be considerate of other patients and hospital personnel by not making unnecessary noise, smoking, or causing distractions. Patients, families and visitors are responsible for respecting the privacy and property of other persons and that of the hospital and its employees.
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Patient Rooms and Overnight Visitors
All patient rooms are private and have been designed with your convenience in mind. To call for assistance from your room, press the nurse call button located in the side rail of your bed. Hand held call buttons are also available if needed.
Your room is equipped with a flat screen television featuring cable and local channels.
TV controls and speakers are located in the bed side rails. A hand held remote and closed caption service is available if needed.
Overnight Visitors – A family member may stay overnight with you in your room on the nursing floors. Family members may not stay overnight in the Intensive Care Unit. A limited number of Patient Suite Rooms are available. If you are interested in a suite, check with the Admissions Registrar during your admissions process.
There are local hotels in close proximity to the hospital. If you are interested in a local hotel, contact the nursing supervisor or the Guest Relations Coordinator/Patient Advocate to assist you.
Rehabilitation Center - Dial 6076
During your stay, your diagnosis may allow (or require) that you spend time in our Rehabilitation Center. This center is designed to transition you from an acute stay where you need the highest level of support, to home. The purpose of your rehabilitation program is to assist you in regaining your independence. If you have questions, dial ext. 6076 and a member of your rehabilitation team will be happy to assist you.
Special Needs - Dial 2187
As a patient, you have the right to understand all medical treatments and instructions. If you require assistance as a result of sensory impairment or require a foreign language interpreter, please contact your nurse or the nursing supervisor to assist you.
If you have security concerns, have a need for citywide protective services, or any other special concerns, contact your nurse or the nursing supervisor to assist you in contacting the appropriate agency.
For any other special needs, please call ext. 2187.
Incoming Calls – Your room may be dialed direct from outside the hospital by dialing: (706)494-2 + room number. If you move to another room during your hospital stay, you will have a new phone number corresponding to your new room. We suggest that you give this new number to family and friends to avoid delays or confusion.
Local Calls – To make a local call from your room, dial 9 and then the number.
Long Distance Calls – AT&T is the long distance carrier servicing our hospital. If you need to place a long distance call from your room, dial 9 to reach an outside line. Then dial 1-800-225-5288 to reach the AT&T long distance operator. If you have difficulty, the hospital operator will be glad to assist you.
Valuables and Personal Items - Dial 0
The hospital is not liable for the loss or damage to money, jewelry, documents or other articles kept in your room. If you would like for Security to secure your valuables in a locked safe, dial 0 for assistance.back to top