Butch Wheeler, SEO Hughston Hospital, along with Dr. Ken Burkus, Hughston spine physician, accept the Outstanding Patient Experience Award from HealthGrades representative Alan Qualls (center).
A study of patient-satisfaction surveys among the nation’s hospitals by HealthGrades finds that Hughston Hospital in Columbus is among the top 1 percent, hospital officials announced today. Achieving this distinction has earned the hospital the 2009/2010 Outstanding Patient Experience Award™ from HealthGrades, the nation’s leading independent healthcare ratings organization.
The surveys of more than 3,000 hospitals are part of an initiative of the U.S. Department of Health and Human Services’ Centers for Medicare and Medicaid Services (CMS). HealthGrades analyzed the surveys, covering June 2007 to 2008, which ask questions related to patients’ experiences during their hospital stay, including pain management, cleanliness, noise levels, physician and nurse communication, medication information and post-discharge care instructions.
For the group of hospitals receiving the HealthGrades award, 57% more patients gave that hospital a 9 or 10 on a 10 point scale for overall patient satisfaction, compared with the worst-performing hospitals.
“Each and every person at Hughston Hospital in Columbus works hard to create a caring, peaceful and comfortable environment for our patients, and we are gratified to receive this acknowledgement,” said James R. “Butch” Wheeler, Senior Executive Officer of Hughston Hospital in Columbus. “To be among the best in the nation for patient satisfaction is not an easy goal to reach, but it is what our community expects, and we are delivering.”
Comparing the top 5 percent of eligible hospitals to those in the bottom 5 percent, the surveys showed:57% more patients at the highest performing hospitals gave their hospital a 9 or 10 on a 10 point scale for overall patient satisfaction.
57% more patients at the highest performing hospitals would definitely recommend the hospital to their family and friends.
44% more patients at the highest performing hospitals reported receiving help as soon as they asked for it.
34% more patients at the highest performing hospitals reported that it was always quiet at night.
32% more patients at the highest performing hospitals reported that staff always explained medications prior to giving them.
28% more patients at the highest performing hospitals reported that their room and bathroom were always clean.
26% more patients at the highest performing hospitals reported that their pain was always well controlled.
To identify the top-performing hospitals, HealthGrades analyzed survey results for the 3,711 hospitals nationwide that participated in the Hospital Consumer Assessment of Healthcare Providers and Systems
or HCAHPS program administered by CMS. HealthGrades determined which hospitals scored highest on the surveys among those that met bed size, survey response size, and clinical-quality thresholds. The methodology is available at www.HealthGrades.com